FAQ
A. You will receive an email and SMS confirmation from Viva N Diva once your order has been successfully placed. The mail will have all the details related to your order.
A. The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse. To modify your shipping address, please get in touch with our Customer Care team
1. Go to the service provider's weA. Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number, track your order real-time on the service provider’s website
bsite
2. Type in the tracking number provided in the mail in the Tracking section and check the status
or else please get in touch with our Customer Care team
A. Our average delivery time is 12-20 business days, please get in touch with our Customer Care team in case you need Early Delivery .
A. Please refer to Shipping policy or reach out to our Customer care Team
A. For Indian Customers: Product prices displayed are inclusive of all taxes and duties. We understand that for customers outside India, it's important to note that the price provided does not include duties. We genuinely care about your experience and want to ensure transparency. Please keep in mind that any additional costs such as import duties, custom fees, or local taxes are the responsibility of the customers and should be paid separately.
A. No returns or exchanges are applicable
A. Cancellation requests will be accepted within 24 hours of placing the order. In case of any query, kindly get in touch with our customer care Team
A. NO, we do not charge extra for plus sizes
A. Yes for This Please get in touch with our Customer Care Team
A. We offer Partial COD Options where client needs to pay 20% in advance and the remaining balance they can pay on COD
